Yancheng "Opening Ship Inspection" System

On November 8, the Yancheng Ship Inspection Bureau of Jiangsu Province focused on the purpose of serving the convenience of the people, the people, and the people, and implemented the first-responsibility system, the “Landscape Photo” system, the anti-corruption registration, and the clean government return visit system to improve the management level and service efficiency. , establish a good industry image.

The agency places the entire inspection work process under public operation, and publishes various information, such as related policies, ship inspection work flow, key inspection data, and inspection work dynamics, to the public through websites and electronic bulletin boards. East and shipyards kept abreast of the progress of ship inspection procedures, inspection acceptance, work arrangements, and certification and certification. Each ship inspection team also carefully compiled and issued the "Guide to Service" in conjunction with the actual conditions of the area under its jurisdiction, and published it on the website for the reference of service objects to improve the management level and service effectiveness.

Full implementation of the first question responsibility system. Set up a full-time first-time person in charge to clearly specify that the various positions in the ship inspection application, acceptance, on-site inspection, certificate production, certificate review, certificate issuance, etc., shall be responsible for the personnel of different positions, and request the deadline to be closed, which part of the inspection work The problem is to pursue the responsibility of the personnel in the relevant positions. A service quality supervision phone, a customer suggestion box, a customer's opinion book were established, and a "customer satisfaction questionnaire" was issued. It stipulates that at least one symposium with the client should be held at least once a year, hire advisors from the company, visit the company regularly or from time to time, seek advice on the symbol of service from multiple channels, understand their needs in a timely manner, and promote the continuous improvement of service quality. . Through a series of transparent and transparent management measures, the Bureau has created a convenient, transparent and clean government environment and established a good image of the industry.

To implement the “Landscape” system, surveyors must have more than 2 persons to survey the ship. Photographs of the surveyor’s work on board must be taken and the specific ship’s sign must be provided in the background. At the same time, in conjunction with the implementation of the Jiangsu Provincial Ships' Statutory Survey on Prevention and Control of Clean and Honest Government Risks, a good team of surveyors will be established. Establish an honest and clean government registration system and a clean government return visit system. Combining the actual work of ship inspections, the “Shipping Inspection Commission Registration Form” was issued for each ship that issued the inspection and certification. The registration form listed whether the surveyor accepted the owner’s or factory’s money or securities, and whether they accepted the ship. The behavior of the East or the factory’s entertainment consumption, whether to participate in the owner’s or factory’s banquets, etc., stipulates that after each inspection of a ship is completed, the surveyor and the shipowner shall jointly sign the “Independent Administration Registration Form”. It is filed by the (Integrity) Supervision Department for future reference. The (Integrity) supervision department at the beginning of the following month returned 10% of the total amount of the “Integrity Records Registration Form” to the shipowner for a random telephone survey visit, and made a record. If problems were found, they would return to visit again, so as to grasp the truth and strengthen the facts. Integrity supervision.