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There are five heavy trucks parked at the satellite plaza in Urumqi. A number of car owners surround the car. I hope that the China Heavy-Duty Truck Group Co., Ltd.'s office in Xinjiang can help them replace the engines. The reason for the replacement is an abnormal engine.
5 heavy truck problems
At around 18:30 in the afternoon, the reporter went to the satellite plaza. At the scene, the reporter saw five large trucks parked there. The owners were talking about one after another.
“Our 5 vehicles are all working at Wucai Bay. Now we have problems with the car, so we collectively come to the factory to solve the problem.†Mr. Li said that in May 2009, he bought a Chinese car at a time for 566,000 yuan. In the steam truck, after running for about three months, the engine became hot and could not work normally. In February of this year, the oil return pipe was leaking again and the engine was abnormal again. Despite repairs to the repair station, the problem was not completely solved.
“I bought two trucks of this brand and the engines were in trouble. I am still parked in the parking lot in Midong District.†Mr. Jiang said that the first truck was purchased in September 2008, about a month later. The water tank leaked. In March 2009, there was a case where oil leaked from the oil return pipe and diesel oil leaked into the oil tank, and the engine did not work properly. In February of this year, the same problem occurred again in the vehicle, and the cylinder block also cracked. Mr. Jiang said that another truck was purchased in April 2009. In January of this year, oil leakage from the return line also occurred.
On the same day, the same brand owner Mr. Liu also opened his truck to the satellite square. He said that he bought the car in July 2008. Two months after the car ran, there was an oil leakage from the return pipe. In February, October and November 2009, the same problem reappeared. The light repair station went several times. It cost more than 20,000 yuan. The car is still not normal and burns oil.
Mr. Liu said that their hometown is Shandong. From July 2008 to August 2009, he and other fellow townspeople bought several such trucks at their hometowns to Wucaiwan Coal, and now some vehicles have returned to the oil pipeline. Oil spills and other problems were considered by the owners as the cause of the engine. Therefore, five trucks were opened here, hoping that the factory could replace the engine.
Manufacturer's position can solve
Regarding the many problems reported by on-site vehicle owners, Wei Yinglin, after-sales service staff of the China Heavy-Duty Truck Group Co., Ltd. in Xinjiang, told reporters that the owners who requested replacement of the engines on the day did not know and had not received any previous Any complaints. And before the network was controlled, all the vehicles sold by the company could be seen by the office regardless of the repair station. But now that the network is not working, the office cannot understand what kind of failures have occurred in these vehicles and how it has been handled.
Wei Yinglin stated that the office recommends that those vehicles that have not yet had a warranty period should first go to the service station for processing. For those vehicles that exceed the warranty period, experts will help the owners handle the problem. For this matter, they will quickly understand where the problem lies and will coordinate as much as possible. 