August 23, 2013 News: As a vulnerable part of a car, tires play a crucial role in car performance and safety. If you do not pay attention, there are often security risks. However, in the tire industry, there are confusing chaos in its quality and after-sales service.

Tire quality is a problem

Nowadays, in the transportation industry, users increasingly value the quality of tires because it is related to operating cost and safety.

“Because the tires are wearing parts, this is a considerable expense for transportation companies, second only to fuel costs and tolls. Therefore, every transportation company wants to minimize the cost of tires.” Zhang Hongxin, head of Dongcui Cement, said.

“At present, the transportation market is in a bad environment. Companies are actively seeking ways to reduce costs. With regard to tire selection, they hope to be able to purchase tires with the highest cost-effectiveness and best-in-class service levels.” The relevant person in charge of the Dagang Oilfield Transport Company also pointed out.

While the price of tires is important, safety factors also indirectly affect operating costs and cannot be ignored even more.

“From the perspective of passenger transport, if the quality of tires is not good, it will endanger the safety of passengers. From the perspective of freight transportation, the tonnage of mainline transportation will increase due to the reduction of costs. This requires the tires that support the car to be excellent. Quality, otherwise it will have a very serious impact.” Wang Lai, senior project manager of China Railway Express expresses.

"In addition, with the improvement of people's living standards, the logistics field has gradually developed to the county and township level. At present, the road conditions of the county and township highways in China are not satisfactory. If the transport vehicle tires are of poor quality, it is easy to have potential safety hazards. Moreover, if a car accident occurs due to tire problems, it will inevitably affect the safe operation of other vehicles, resulting in incalculable losses.Therefore, based on the above several reasons, whether in the field of passenger transport or cargo, tires are road transport safety. The important guarantee," said the king.

However, in reality, is the quality of the tyres so great?

Zhang Hongxin told reporters: “All of the vehicles in our fleet are fitted with original vacuum tires, but the quality is not very good. If we use mileage calculations, the life of the tires is generally between 120,000 and 130,000 kilometers. There is a problem, and after-sales maintenance is not in place."

In addition, Wang Lai also believes that the quality of the tires that the vehicle manufacturers support is not too hard. "According to our understanding, car manufacturers will not choose good-quality tires in order to reduce the cost of the entire vehicle. The price of tires that are matched with the entire vehicle is basically around 1300~1700 yuan, and the tires with better quality cost about 3,000 yuan. Yuan.” The king said.

“We also want to choose a better-quality tire brand, but there are few kinds of tires that we choose to buy when we purchase the vehicle.” Zhang Hongxin reluctantly stated that when purchasing a tractor, the manufacturer barely gives the user the choice of a tire brand. There is only room for one or two tire manufacturers to choose from at most.

It is to understand the quality of the standard tires, and now many transport users immediately replace the tires after buying a car. “Generally, vehicles that need to be fully loaded and transported will change their tires after buying a car. Because the owner knows that the quality of the new car's tires is generally not too good. If the vehicle is in an overweight condition for a long time, there may be a danger of puncture. To avoid accidents, full-load transport is needed. The user will replace the tire with a relatively good quality," said Zhang Hongxin.

After-sales service defects

In an interview, the reporter found that in addition to quality problems in the tire industry, there are also defects in its after-sales service.

It is understood that after-sales service in the tire industry follows the practice of the industry. After a consumer dispute occurs, the company will identify the tires it produces. The consumer disputes are in a “three packs without claims” status, and “misuse” has become a consumer’s rights protection. Blocker."

"After using multiple tire brands, I discovered that the current after-sales service functions of tire companies are rather vague, and they are basically not subject to national standards or industry standards, but are based on standards set by manufacturers. Once tires have problems, they get a reply. Basically, it is the responsibility of the user. If repairs are required, the corresponding fees must be paid.” Zhang Hongxin said.

“We have also encountered many bully terms.” Mr. Wang, who is engaged in food transportation, told reporters: “Sometimes the problem of tires is not related to user use. However, when maintenance personnel do the identification, they try to find out human problems and refuse claims. Obviously it was a problem with the production process, but the maintenance staff refused to admit it, and listed many of the terms of the manufacturer, which made us very helpless. In a better situation, the service station will take care of sexual claims, but at most it will not More than 30%."

Based on the above issues, industry experts believe that the rules and regulations of the industry's interests should not be the dominant factor in the formulation of after-sales service policies. “The manufacturer should clarify the after-sales service content and must not allow the tire manufacturer to be both an athlete and a referee. In addition, “improper use” must not be used as an excuse to evade responsibility. A third-party testing agency that does not aim for profit should be introduced and advocated. Tire companies are relaxing their claims policy,” the expert said.

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