·Automobile three-pack implementation year test: 93% of new car buyers do not understand

"The ideal is very full, the reality is very skinny" appropriately describes the current status of the "Regulations on the Repair, Replacement, and Return of Household Car Products" (referred to as "Automobile Three Guarantees").
“The three guarantees of the automobile have problems at the implementation level and social awareness level, and they are in the experimental stage. At present, only 7% of consumers express their understanding of the national automobile three-pack policy when buying a car.” Chen Yuzhong, director of the National Defective Product Management Center, said that Said that 93% of new car buyers do not understand the car three-package regulations.
On October 1 last year, the car three bags were officially enforced nationwide. At that time, the manufacturers and dealers were really sweating in the palm of their hands, ready to deal with the various emergencies brought by the consumers after the implementation of the regulations. However, one year has passed, and unexpected situations have rarely occurred. There has not been much change before and after the implementation of the regulations.
Not only that, "the number of complaints from some enterprises and brands has declined after the implementation of the three-package of the car. This is what we did not expect. Our expectation is that after the implementation of the regulations, consumers have a way to protect the quality of products and disputes. There will be a large increase in the number of complaints," Chen Yuzhong said.
The three-pack of the car is one year old. The number of complaints is not increasing. Chen Yuzhong’s words are supported by data. In the first half of this year, the AQSIQ received 4,132 complaints from consumers involving household cars, a slight decrease in the number of consumers. This performance is in stark contrast to the United States, after the implementation of the Auto Three Guarantees Regulations (the "Lemon Method") in the United States in the last century, car manufacturers have paid a high price for this.
However, compared with the decline in the number of complaints from the AQSIQ, data from the China Consumers Association showed that in the first half of this year, the National Consumers Association received 12,643 complaints about household cars (including parts and components), an increase of 29.2%.
“Although the number of complaints from the Consumers Association is more, compared with China’s huge automobile consumption market, even if the quality of the automobile is greatly improved, just over 10,000 complaints are still too small! “Recently, the AQSIQ carried out The implementation of the three-package regulations of the automobile and the improvement of the quality of after-sales service of the automobile "in the special activities, some relevant departments told reporters.
In order to better realize the three-package of the car, the event involved 133 4S stores in 25 provinces and cities and 42 cities in the country, and selected 19 benchmark stores. Following the launch of the first station in Shenyang, the sixth station “Public Activities” was held recently at the Guanghua Honda Beijing Huatong Special Sales Service Store.
“Since the launch of the channel innovation plan by Guangqi Honda in 2013, our store has also become the first special store to be transformed with the standard of new store. For the three bags of the car, we have fully trained the employees and made full preparations. Work. "Guangzhou Honda Beijing Huatong store related person in charge told reporters, however, there are very few problems encountered.
93% of new car buyers do not understand the car three-package implementation obstacles It can be said that only 7% of new car buyers understand the car three-package regulations, this situation is still very surprising. In addition, "Some 4S shop staff told consumers that if they are not in the designated 4S shop for maintenance, they are not included in the scope of the car's three guarantees. This dealer's mandatory binding sales behavior seriously damages the car. The meaning of the three packs. "Chen Yuzhong stressed.
In addition, he believes that although the entire vehicle companies are in the process of improvement, but consumers do not understand the three bags of cars, when their rights and interests are violated, do not know how to use the car three bags to protect their own interests, do not know which one to look for Department, do not know under any circumstances can return the car, change the car, and so on. In this case, consumers usually take an illegal approach to defending their rights.
The three-vehicle car mainly solves three major problems in the process of using the car: repair, replacement and retreat. Due to the structural characteristics of the car, most of the faults can be solved through maintenance, and there are not many cases of returning the car. For consumers, it is necessary to rationally understand the three guarantees of the car, and cannot simply ask for the return of the car, which needs to be implemented according to law.
“Some users do not let the 4S shop perform simple maintenance when the vehicle fails. Instead, the vehicle is required to be retired. Under normal circumstances, if the car fails, the consumer should go to the designated 4S shop for maintenance. Conditions may require a return of the car, and a security incident may require compensation. Vehicle defects, consumers should actively complain to the National Defective Product Management Center. "Chen Yuzhong said.
However, in response to consumer awareness of rights protection, Vice President of China Automobile Dealers Association, Jian Jianshen has different views. “Consumers are now very aware of their rights. Even if they don’t know which department to look for, they will definitely find 4S stores.” However, the consumer’s awareness of rights protection is not the focus of contradictions, and Chen Yuzhong laments that “corrected for many years. One of the remaining problems is "third-party testing. “The cost of third-party testing agencies is high and does not meet the low-cost requirements. Therefore, AQSIQ relies on experts to solve this problem.”
"Experts also have various relationships with manufacturers, and it is impossible to be fair. At present, the actual significance of the domestic three-package regulations has not yet been reflected. There are very few cars in the country. The three-pack of cars belongs to the rules and regulations, and the legal effect If it is not high, it will be better if it is jointly developed by several ministries. "There is a lawyer who does not want to be named.

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